Thank you for shopping with us! Please take a moment to review the official Bill Fulton Music return policy regarding digital sheet music downloads, custom arrangements, and store purchases. Because our primary products are instant digital files, specific guidelines apply to all orders placed through our website.
Understanding the Bill Fulton Music Return Policy for Digital Products
Due to the immediate access nature of digital downloads, PDF sheet music and audio files cannot be physically returned. Therefore, all sales of downloadable products are considered final once the transaction is completed. However, customer satisfaction remains our top priority, and we are always here to help resolve any technical difficulties with your files.
If you experience issues downloading your files or notice missing parts, please contact us immediately. In addition, you can read more about consumer rights for digital goods on the Federal Trade Commission website. We make every effort to resolve access issues quickly so your rehearsals stay on schedule.
Key Guidelines & Order Policies
- Digital PDF Downloads: Non-refundable once access links or files have been delivered.
- Corrupted or Damaged Files: Free replacement files will be provided promptly upon request.
- Duplicate Purchases: If you accidentally purchase the same chart twice, store credit or refunds can be issued.
- Custom Arrangements: Custom orchestration services are non-refundable once work has commenced.
Need Help or Have Questions?
If you need assistance with an order, please reach out directly through our contact page. Furthermore, before placing an order, you can sample audio previews across our little big band arrangements or browse full scores in our big band charts collection to ensure the arrangement fits your ensemble’s needs.
We appreciate your business and look forward to supplying great music for your ensemble!